Called and made an appointment for an eye exam. Told the receptionist that I would need my pd when I was done as I would be ordering glasses online. She told me it would be no problem. Exam was really fast... maybe almost too fast but... the doctor (whom I also informed I would be ordering glasses online) then told me to go to the other side of the store for my pd (where their showroom is) and lo and behold, the salesgirl refused to give me my pd distance!!! I asked them TWICE if they would give it to me and was told yes, just to be told no, it's their company policy not to give it out. So I was lied to not once, but twice, by a doctor! Went back over to the side where they do the examinations and told them the salesgirl refused to give me my pd. They just shrugged their shoulders and said there was nothing they could do about it. This was in front of a waiting room full of people. I have never ever been lied to by anyone in the medical field like this.
The Optical Center was a pleasure doing business with, Dr. Beth Berlin did a great job helping me, the staff was very professional. I've visited this business many times over the past year & can say my overall experience was very, very positive. They really care about "YOU"
Ken Smith
It is much better now the new Dr is Fabulous this is why they get 5 stars because of her.
Fast, efficient & reasonably priced ! Cant' beat that !
Next day called their main office in Newton NJ and spoke to a manager. He told me it was NJ STATE LAW not to release the pd as it is a liability. I told him I went to the Matamoras PA location and he said it was the same in PA as well. I called the NJ and PA consumer affairs department and spoke to the board of optometry and this is a complete lie. It's true they are not required to release it, but that does not excuse their employees and doctors from lying to their patients. I called the manager back to tell him this and he wouldn't let me get a word in edgewise. Completely rude and unprofessional. He also told me that no one else will give me my pd even though I have NEVER had a problem with this and have been wearing glasses for years. Absolutely pathetic customer service. Please, do not go here.
They change their prices on the spot. Except the value priced ones(under$50) none of the glasses have labels with prices. They claimed the flexon frames I picked out were $325 when a different associate told someone who was with me $200. I'll gladly take my business elsewhere.
Very accommodating & always in & out.
The Optical And Hearing Centers is a US Health facility based in Matamoras, New Jersey. The Optical And Hearing Centers is located at 120 Hulst Dr, Matamoras, PA 18336, USA.
Please contact with The Optical And Hearing Centers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Optical And Hearing Centers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.